Microsoft Dynamics 365 Training - How to Master CRM, Marketing, Sales, and Service Automation
By W3C Locker
- 4.8 Ratings
Download Brochure
Trusted for Quality Results
- 15 Lessons
- Duration - 10 Weeks
- Languages - English
- Certificate of Completion
- Level: Beginner - Advanced
Introduction to Microsoft Dynamics 365 Training
Customers who have to face the pressures of competitive business environments require more than the normal solutions for interacting with customers, marketing campaigns management, and enhancement of sales and service activities. Microsoft Dynamics 365 is that all-in-one platform completely created for integration with CRM, marketing automation, sales, and customer services. Our Microsoft Dynamics 365 training program at the Microsoft Dynamics 365 Institute is guided by experts to help students, freshers, employees, and entrepreneurs unleash the true power of the platform.
Training for Dynamics 365 equips professionals with the skills to optimize business processes and drive customer engagement using Dynamics 365. From a business owner looking to enhance customer interaction to a marketing professional looking to automate workflows, our Dynamics 365 courses suit any learning need.
What You'll Learn in Microsoft Dynamics 365 Training
Microsoft Dynamics 365 Training can be provided to gain hands-on experience with the powerful features it offers to help learners:
- Understand the basics of CRM and their functionality in business expansion.
- Streamline sales and marketing processes with Dynamics 365 tools.
- Create a precise marketing strategy and obtain quality leads.
- Integrate seamless service automation to enhance customer experience.
- Apply Microsoft Dynamics 365 analytics for improved decision-making capabilities.
Curriculum
- Business applications and their overview.
- An overview of capabilities of Microsoft Dynamics 365 CRM.
- Contact management, account, and deal
- Organization of data for customer
- Customer segmentation-Organizing them for better understanding
- Automatic workflows for easier lead management
- Best practices when implementing and maximizing the use of CRM
- Basic marketing automation
- Creating, and managing marketing campaigns.
- Email marketing best practices.
- SEO optimization and lead generation strategies.
- Social media integration and analytics.
- Personalization and A/B testing.
- Setting up and optimizing sales pipelines.
- Managing deals, sales forecasting, and opportunity tracking.
- Automating follow-ups and email sequences.
- Integrating Microsoft Dynamics 365 Sales with business tools
- AI-driven insights for sales performance improvement.
- Configuring Microsoft Dynamics 365 Service Hub.
- Implementing automated customer support solutions.
- Managing customer interactions with chatbots
- Creating a knowledge base for self-service support.
- Analyzing customer feedback for continuous improvement.
- Defining Service Level Agreements (SLAs) for better support.
- Dashboards and reports customized for actionable insights.
- Integration of Microsoft Dynamics 365 with third-party applications
- Implementation of AI-driven automation of business processes
- Automation of workflow management and task assignment.
- Microsoft Dynamics 365 API integration.
Featured Review
This HubSpot training was well-structured and easy to follow. The hands-on exercises and real-world examples made learning marketing automation simple and effective!
- 4.5 Ratings
Frequantly Asked Questions
Who Can Benefit from This Training?
Our Microsoft Dynamics 365 Training is apt for
- Students and Freshers: Get a solid base in CRM and business applications.
- Employees: Enhance productivity and workflow automation.
- Entrepreneurs: Power business growth using Microsoft Dynamics 365.
- Marketing and Sales Professionals: Learn to harness advanced automation power.
- Customer Support Teams: Learn to leverage automation for best-in-class support operations.
- Business Analysts and Consultants: Tackle business-critical issues based on data.
Hands-On Learning Approach
At W3C Locker, we prefer a practical learning approach. Our training includes:
- Live demo of all features in Microsoft Dynamics 365.
- Real-time case studies and projects.
- Assignment work and lively Q&A sessions.
- Certification Guidance and Exam Preparation.
- Sandbox environment for immediate practice.
Career Prospect after Completing Microsoft Dynamics 365 Training
Microsoft Dynamics 365 professionals are high in demand around the world and are present in all industries. The roles a Dynamics 365 training usually leads to are:
- Administrative support role of Administrator in Microsoft Dynamics 365: Manage, optimize, and shape the implementations of Microsoft Dynamics 365.
- CRM Consultant: Enable organizations to adopt and use Microsoft Dynamics 365 to manage the customer relationship.
- Digital Marketing Specialist: Leverage on marketing automation functionalities of Microsoft Dynamics 365.
- Sales Operations Manager: Automate and perfect the sales process
- Customer Success Manager: Utilize HubSpot Service Hub to enhance customer engagement and retention.
Is there certification and industry recognition provided?
The training provided by the institution in Microsoft Dynamics 365 prepares students thoroughly to pass the official certification tests conducted by Microsoft Dynamics 365. Courses entail:
- How-to-skills to pass through the certification tests
- How to build a powerful LinkedIn profile with Microsoft Dynamics 365 skills
- Practical projects to demonstrate their competence
- Networking with the professional world
Why W3C Locker?
W3C Locker Institute is devoted to providing the best Dynamics 365 training courses along with:
- Dynamics 365 industry-experienced trainers
- Flexibility in their online training schedule
- Lifetime access to course material and recorded sessions
- Dedicated support on doubts and for career guidance
- Affordable training with a full curriculum.